Quality of Management at STEG
Within an international context based on
performance and competitiveness, a quality
approach has been adopted by STEG to ensure
high-quality service to its customers and
to respond to their needs.
The Quality
approach foundations
"To plan, implement, check, and then react",
in order to improve the quality of service
is one of the main principles of our quality
approach whole main values and axes are
the following:
The stakes
Faced with several challenges, STEG has
opted for a total quality approach and a
9000 ISO certification system of certain
units. The quality plan aims to disseminate
a new management culture based on a customer-focused
long-term strategy (see our Vision), as
well as on an affective participation and
commitment of all the employees to the objectives
of the company.
Quality
service for customers
A large program is being implemented to offer STEG customers service that meets their needs. The
main actions planned for 2004 are the following:
Establishment of a new bill.