[Quality Of Management]
In an international context based on the research of competitiveness and performance, STEG adopted a quality approach aiming to fulfil the needs for all categories of its customers and satify their requirements.
Being a strategic axis of the development of companies, the STEG is committed for the promotion of quality, within a total and durable framework, concerning all the company's activities, its customers and its suppliers.
The management quality system adopted by STEG, according to the reference frame ISO 9001 version 2000, offers a framework and a suitable tool, from its orientation towards :
Customer satisfaction (inserting the customer in the company by the listening to customer)
To involve the personnel by the recognition, the motivation and the profit-sharing
The engagement of leadership
Approach process (concentration on the trades)
Factual approach for the decision-making
Beneficial relationships with the suppliers
STEG will be based on the assets resulting from the application of the reference frame ISO 9001, based upon efficiency, to achieve the goal of its vision, namely "to be between the best Mediterranean companies of electricity and gas" in a near future.
An ambitious program of certification and accreditation of STEG structures of the STEG for the years 2005, 2006, 2007 and 2008 includes approximately 65 structures concerning the spheres of the following activities of the company:
All structures in liaison with the customers
All the purchase departments of the company
Laboratories of tests and calibration
Regional structures of transport and distribution of electricity and gas
The centers of generation of electricity and gas
The Central structures (Audit, planning, data processing, organization and information system, training)
The training centers to be of a specific occupation oh the company
The establishment of the system of quality management in the Districts made it possible to make the following observations:
The introduction of the culture's quality
The Introduction of management by process allowing a question marks.
The mobilization of the personnel around a joint project
The improvement of the vertical communication
The complete formalization of management
The introduction of piloting by objective on all the hierarchical levels
The improvement of the performances especially those which touch directly with customers satisfaction
The development of the feeling of obligation of result
A better cohesion between the services and better internal co-operation.