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Support STEG

1 Call Center

Number of services : +216 71 239 222
Number Green (Urgences) : 80100444
@ Mail : cnsd@steg.com.tn

2 STEG +

Center Tests & Measurements : +216 71 959 562

@ Mail : dectm@steg.com.tn
CFPK : +216 71 36 61 00

@ Mail : cfpk@steg.com.tn
CTG : +216 71 735 133 / +216 71 735 504
STEG Biblio : +216 71 34 13 11 - Posts : 4608 / 4221

@ Mail : cd@steg.com.tn

3 STEG Extra

Swarming : +216 71 801 322 /

                     +216 71 802 642

@ Mail : essaimage@steg.com.tn​
PROSOL :

@ LISTE : Inerlocuteur unique IPV

FACTURES ELECTRONIQUES :

@ Mail : boc-efacture@steg.com.tn

 

NATIONAL CENTER FOR REMOTE SERVICES

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Mission:

  • Support applications for benefits and information
  • Ensure the processing of claims
  • Communicate with customers on the services requested
  • Advising clients in activities of STEG

Objectives: 

  • Continuous service 24h/24h and 7d/7d
  • Time savings for customers
  • Easy contact
  • An effective means of communication
  • Personalized welcome

Telephone lines:

  • Green Number: → 80100444: Management and monitoring of emergency calls (leak gas, the ground cable, power failure on a client group ...)
  • Services Number: → 71239222: Support for custom requests and tracking (Services, Other Information, Complaints, Restoring electricity and gas, etc..)