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Support STEG

1 Call Center

Number of services : +216 71 239 222
Number Green (Urgences) : 80100444
@ Mail : cnsd@steg.com.tn

2 STEG +

Center Tests & Measurements : +216 71 959 562

@ Mail : dectm@steg.com.tn
CFPK : +216 71 36 61 00

@ Mail : cfpk@steg.com.tn
CTG : +216 71 735 133 / +216 71 735 504
STEG Biblio : +216 71 34 13 11 - Posts : 4608 / 4221

@ Mail : cd@steg.com.tn

3 STEG Extra

Swarming : +216 71 801 322 /

                     +216 71 802 642

@ Mail : essaimage@steg.com.tn​
PROSOL :

@ LISTE : Inerlocuteur unique IPV

FACTURES ELECTRONIQUES :

@ Mail : boc-efacture@steg.com.tn

 

To understand your Bill

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The Bill

The bill is bimonthly. It is established further to a four-month meter reading in urban area and a six-month meter reading in rural area or further to an estimation based on your last 12 months consumption (intermediary bill).

Intermediary bill

It involves the estimated amount of your consumption calculated according to your previous consumption added to due fees, the estimated amount of RTT (Tunisian Radio and Television) contribution and the different payment facilities (connection or others).

The net to be paid of this bill will be deduced on the bill involving the actual reading of your consumption.

Regarding new subscribers, no advance payment would be invoiced to them as long as their meter has not been read.